| Error Number | Error Message | Additional Info and Instruction |
|---|
| 12001 | The update site URL is not correct. | Contact Pearson Support. |
| 12002 | The URL to the config file on the update site is not correct. | Contact Pearson Support. |
| 12003 | The config file is corrupted. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson Support.
|
| 12004 | The config file is corrupted. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson Support.
|
| 12005 | The config file is corrupted. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson Support.
|
| 12006 | The wrong config file was downloaded. | This error happens when the major version of the launcher (1.4 for example) does not match the major version in the config file (1.5 for example). Contact Pearson Support.
|
| 12007 | The update files on disk are either missing or have been corrupted. | Restart the application and then log in. If you cannot resolve this issue, contact Pearson Support.
|
| 12008 | The app does not have the necessary permissions to read or write to the directory where it will store update files. | Contact Pearson Support. |
| 12009 | The app does not have the necessary permissions to delete from the directory where the update files are stored. | Contact Pearson Support. |
| 12010 | There was an error downloading the update files. | Contact Pearson Support. |
| 12011 | The app is unable to write to the location where we extract the update files. | Contact Pearson Support. |
| 12012 | There was an error attempting to extract the update files. | Contact Pearson Support. |
| 12013 | TestNav was unable to start. | Contact Pearson Support. |