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  • The update file folder, named with the update version number (for example, 1.4.1)
  • The default file, which stores the customer login preference
  • The first time you enter TestNav, you select your test. After you select a test the first time, TestNav stores that preference in the default file and takes you to that login the next time you open TestNav.  
    • If you for the next login 

The login preference stored in the default file can change if you select a different customer from the Sign

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in screen. You can set the default file to read-only to prevent students from overwriting it after you set your test preference.

If you encounter any issues during an update, you can find the errorlog folder within the update folder (for example: 1.4.1 > update > errorlog). The errorlog folder logs any issues TestNav may encounter when it attempts an update. You can also delete the Pearson folder to reset TestNav, clearing out any updates stored in that directory.