Error codes below relate to the orgs.csv file.

Error codeError message

Additional info and instruction

(warning) After completing any of the actions below, you must re-save, re-zip, and upload the .zip file again.

PS300

Error: File Not Loaded - The orgs file you are trying to import is not a valid .csv file type.

Open the .zip file, open the file with the error and re-save as a .csv. 

PS301

Error: File not loaded - The orgs file is empty. 

Open the .zip file, review your local .csv file to ensure it has data.  

PS302

Error: Record Not Loaded -  Unexpected Header Included or is Missing

Open the appropriate file and refer to the Pearson Standard Layout to update the header row. The system cannot load the file if it does not match the header labels and header length. 

PS320-PS327 

PS329-PS334 

Error: File Not Loaded - Required field, X, is missing. 

Open the orgs.csv file, navigate to the appropriate line and update the required field that is missing based on the Error Details.

PS328 

Error: Record Not Loaded - Required Field, State-Province-Region is missing for a US Country code. 

If the organization is within the US, then update this field and re-save the file. If it outside the US, no action is needed. 

PS340Error: Record Not Loaded  - Organization Code does not exist, so it cannot be updated. The organization will need to be re-imported.
PS341Error: Record Not Loaded - Organization Code does not exist, so it cannot be deleted. No Action NeededNo Action Needed.

PS342

Error: Record Not Loaded - Parent Org is not Found 

The Parent Org Code in the record does not match an existing org code. Update/add the record to match an existing organization. 

PS343

Error: Record Not Loaded - Invalid Data for Request Optional Reports Field

Verify that the requestoptionalReports field is populated with Y, N, or is blank. 
PS344

Error: Record Not Loaded - Invalid Data for Ship Materials to Schools Field

Verify that the shipMaterialsToSchools field is populated with Y, N, or is blank. 
PS345

Error: Record Not Loaded - Invalid Data for Ship Reports to Schools Field

Verify that the shipReportsToSchool field is populated with Y, N, or is blank. 
PS350Error: Record Not Loaded - Invalid Data type for Update Indicator. Must be "I" for to insert a new orgaization, "U" to update, "D" to delte and blank if doint a bulk file. 
Update the Update Indicator column. Re-save, re-zip, and upload again.
PS351Error: Record Not Loaded -  Invalid  Org Type. Valid Values are STATE,LEA,DIST,SCH,PRIV_SCH,CHARTER_SCH

Update values in Org Type column to any of the following:

  • STATE
  • LEA
  • DIST
  • SCH
  • PRIV_SCH
  • CHARTER_SCH
PS352 Error: Record Not Loaded - Required field, Customer Code is not found, if you do not know your customer code contact Pearson.

Confirm that values in the Customer Code column match the code Pearson provided to you. If you don't know the customer code, contact Pearson. Update the code accordingly.

PS353Error: Record Not Loaded - Invalid Parent Code

Verify the org codes for the parent organization. Update values in Parent Org Code column to match a valid org code.

PS354Error: Record Not Loaded  - Invalid Org CodeUpdate the orgCode based on the error details.
PS355Error: Record Not Loaded -  Invalid Org NameUpdate the orgName based on the error details.
PS356Error: Record Not Loaded - Invalid NCES CodeUpdate the ncesCode based on the error details.
PS357Error: Record Not Loaded -  Invalid format for Phone, format should be AAAPPPSSSS  or AAAPPPSSSS 2450, where 2450 is an extension.

Update the values in the Contact Phone column to contain only numbers (no hyphens or parentheses, and only a space for an extension).


PS358-PS360Error: Record Not Loaded - Invalid Data XUpdate the Address 1, Address 2 and City fields based on the error details.
PS361Error: Record Not Loaded - Invalid State-Province-Region, must be 2 characters when the country code is US.Update the file with a two character state code for US and re-import.
PS362Error: Record Not Loaded - Invalid Country Code, must be 2 characters.Update the country code to 2 characters and re-import.
PS363Error: Record Not Loaded - Invalid Contact Type, must be "shippingcoordinator" Update the contact type to shippingcoordinator.
PS364

Error: Record Not Loaded - Invalid Contact Name


Update the values in the Contact Name column to contain alpha characters. It may contain numeric characters, but must also include alpha.

PS365Error: Record Not Loaded -  Invalid format for Phone, format should be AAAPPPSSSS  or AAAPPPSSSS 2450, where 2450 is an extension.

Update the values in the Contact Phone column to contain only numbers.

PS366 Error: Record not loaded - Invalid Data type for Contact Email.

Update the values in the Contact Email column to follow the standard email format, with an @, followed by a domain - .com, .edu, .org, etc.

PS370Error: Record Not Loaded -Parent Org Code must be next org in hierarchy.The parent organization you are assigning to the organization does not follow the appropriate hierarchy structure.

PS371 

Error: Record not loaded - Parent Org must be State or LEA 

Update the values in the Parent Org Code column with the org code for either a State or LEA.

PS372 

Error: Record not loaded - Parent Org must be a District 

Update the values in the Parent Org Code column with an org code of a District.

PS373

Error: Record Not Loaded - Only one State org is allowed 

Pearson Access only allows one State organization. Open the file and review the error line. Delete this record or update the type to LEA, DIST, or SCH.

PS380Warning The Organization you are attempting to delete has child records.
PS381Error: Record Not Loaded  Org cannot be deleted. Orgs cannot be deleted if any child records are associated with it. 
Delete child records from this organization, and then try to delete the organization again.
PS390Error: Record Not Loaded - The org code already exists, it must be unique. This includes deleted orgs. The organization code you are trying to import already exists.