The error codes below relates to either a system error or errors with a local file import.

If you encounter any issues during a local data import, see Access Data Import/Export List Files and Resolve Import Errors

Error codeError messageAdditional info and instruction

PS900 

Unknown error encountered - There file may be corrupt, retry and then contact Pearson Support.

Contact Pearson support to troubleshoot and resolve. 

PS901Error: Record Not Loaded  - Unable to download Files. Contact Pearson Support.Contact Pearson support to troubleshoot and resolve. 
PS902Error: Record Not Loaded - System exception while processing the users file. Contact Pearson Support.Contact Pearson support to troubleshoot and resolve. 
PS903Error: Record Not Loaded  System exception while processing the orgs fileContact Pearson support to troubleshoot and resolve. 
PS904Error: Record Not Loaded  - System exception while processing the students fileContact Pearson support to troubleshoot and resolve. 
PS905Error: Record Not Loaded - System exception while processing the classes file. Contact Pearson Support.Contact Pearson support to troubleshoot and resolve. 
PS906Error: Record Not Loaded - System exception while processing the manifest file. Contact Pearson Support.Contact Pearson support to troubleshoot and resolve. 
PS910Error: Record Not Loaded - Field limit exceededFollow instructions in the error details. If you cannot resolve this issue, contact Pearson support.
PS912Info: Record cant be marked deleted due to processing errorFollow instructions in the error details. If you cannot resolve this issue, contact Pearson support.
PS913Error: Record Not Loaded - Data is missing or incorrect  for the record, this prevents deletes and transfers from happening for the entire file until the record is fixedFollow instructions in the error details. If you cannot resolve this issue, contact Pearson support.
PS950Error: File Not Loaded -System Error: Contact Pearson Customer Support to resolve .zip issues.
Follow instructions in the error details. If you cannot resolve this issue, contact Pearson support.
PS951File Not Loaded. Customer Code is a required field.

Open the file you attempted to import.

Update the Customer Code column with the value that Pearson provided your project. If you don't know the customer code, please contact Pearson.